Terms of Service Overview
Clear, fair terms that protect everyone—understand your rights and responsibilities when using Vitalbloom's wellness platform and services.
Welcome to Vitalbloom. By accessing or using our websites, applications, and services, you signify your unreserved agreement to comply with and be bound by these Terms of Service. These terms outline the basis for your use of our comprehensive wellness platform, which includes daily health and fitness blogs, personalized lifestyle upgrade programs, curated product suggestions, interactive user feedback forums, subscription box services, virtual wellness coaching, nutrition planning tools, and mental wellness resources.
Scope and Acceptance
These Terms apply to all users, visitors, and others who access or use the Service. Your continued use of Vitalbloom constitutes your acceptance of these Terms. We reserve the right to modify or replace these Terms at any time; should a revision be material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. We encourage you to review these Terms periodically. If you do not agree to the new terms, please stop using the Service. For any questions regarding these terms, please contact us at [email protected].
User Eligibility and Age Restrictions
Vitalbloom's services are primarily designed for adults aged 35 and older. By using our services, you represent that you are at least 18 years old and are legally capable of entering into a binding agreement. Services requiring payment or direct interaction with coaches are strictly limited to individuals 18 years or older.
Services Provided and Limitations
Vitalbloom provides a wide array of digital wellness resources including personalized lifestyle programs, nutrition planning, virtual coaching, and curated product suggestions. Our content is primarily educational and designed to support general well-being. While our coaches are certified professionals, our services do not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional for specific medical concerns.
Educational Nature and Non-Medical Disclaimers
All information and services provided by Vitalbloom are for informational and educational purposes only. They are not intended as a substitute for professional medical advice, diagnosis, or treatment. We are not a healthcare provider. Users are solely responsible for seeking medical advice from a licensed medical professional. Never disregard professional medical advice or delay in seeking it because of something you have read on Vitalbloom.
Service Availability and Geographic Restrictions
While Vitalbloom's digital services are broadly accessible, some virtual coaching or localized product suggestions may have geographic limitations based on coach licensing or shipping regulations. We strive for 99.9% service uptime; however, access to the Service may occasionally be interrupted for maintenance, upgrades, or network failures. We are not liable for any such interruptions or their impact on your experience.
User Responsibilities and Community Guidelines
Your engagement contributes to our vibrant community. Adherence to these guidelines ensures a safe and respectful environment for all Vitalbloom users.
As a Vitalbloom user, you are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security.
Appropriate Use of Community Forums
Our community forums and interactive features are designed for positive engagement. You agree not to post, upload, or transmit any content that is unlawful, harmful, defamatory, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable. Personal attacks, harassment, and commercial solicitations are strictly prohibited. We reserve the right to remove any content that violates these guidelines and to suspend or terminate accounts for repeated violations.
Accuracy of Health Information and Profiles
You commit to providing accurate and truthful information in your user profile and when interacting with our wellness tools. Misrepresentation of health status, identity, or any other personal data is a violation of these terms. Sharing personal medical details about yourself or others in public forums is strongly discouraged for privacy reasons.
Payment Terms, Cancellation, and Refunds
This section details the payment process for Vitalbloom's premium services, including subscription boxes, personalized programs, and virtual coaching. All payments are processed securely through our third-party payment partners.
Payment Processing and Billing Cycles
Subscription services are billed on a recurring basis (e.g., monthly, quarterly, annually) as selected at the time of purchase. Your subscription will automatically renew unless canceled before the end of the current billing period. One-time purchases are billed immediately. All prices are in USD unless otherwise stated.
Subscription Cancellation Policies
You may cancel your Vitalbloom subscription at any time through your account settings or by contacting our support team. Cancellations will take effect at the end of your current paid billing cycle, and you will retain access to the service until that time. No refunds will be issued for partial subscription periods. For detailed instructions, please visit our FAQ page.
Refund Eligibility and Processing
Refunds are generally not provided for digital content or services once accessed or downloaded. For physical subscription box returns or specific program refunds, eligibility is determined on a case-by-case basis as detailed in the product-specific terms at the point of sale. Approved refunds will be processed within 10-14 business days.
Intellectual Property and Legal Disclaimers
Understanding rights and responsibilities concerning Vitalbloom content and legal protections.
All content on Vitalbloom, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Vitalbloom or its suppliers and protected by copyright and other intellectual property laws.
Copyright and Trademark Protections
Vitalbloom's name, logo, and certain other Vitalbloom trademarks and service marks are marks of Vitalbloom. You may not use these marks without prior written permission. All content is for your personal, non-commercial use only. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only.
User-Generated Content Rights
By submitting content to Vitalbloom (e.g., forum posts, testimonials), you grant Vitalbloom a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with the Service and Vitalbloom's (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels.
Medical Disclaimer and Limitation of Liability
As stated previously, Vitalbloom does not provide medical advice. All information is for general informational purposes only. In no event shall Vitalbloom, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
Governing Law and Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of Oregon, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms will be resolved through good faith negotiation. If a resolution cannot be reached, disputes will be settled by binding arbitration in Portland, Oregon.